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SHIPPING & DELIVERY POLICY

1. General Shipping Information:

  • Shipping Coverage: We proudly offer shipping services to the entire state of Connecticut, Westchester County in New York, the entire state of Rhode Island, and Southeastern Massachusetts.

  • Order Processing: All orders are processed and shipped within 2-3 business days after payment confirmation, depending on product availability.

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2. Delivery Timeframes:

  • Standard Shipping: Standard delivery is available for all orders. If your order total exceeds $1,000, delivery is provided free of charge. For orders under $1,000, a flat delivery fee of $75 will apply. Once your order is confirmed, delivery is typically completed within 2 to 3 business days.

  • Overnight Delivery: Overnight delivery is offered exclusively for orders exceeding $7,500. A 2% priority fee will be added to the total order value to cover expedited processing and ensure priority handling.​

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3. Delivery Inspections

  • Customers are required to inspect all deliveries upon receipt. Any visible damage or missing items must be reported to us within 24 hours of delivery to ensure prompt resolution.

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4. Failed Delivery or Address Issues:

  • Customers are responsible for ensuring that all shipping information provided at the time of purchase is accurate and complete to avoid delays or additional charges.

  • If a delivery cannot be completed due to an incorrect address or missed delivery attempts, the customer will be responsible for any additional shipping fees required for re-delivery.

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5. Delays and Exceptions

  • While we make every effort to meet our delivery timelines, unforeseen circumstances—such as weather conditions, carrier delays, or high order volumes—may occasionally impact shipping times.

  • In the event of any delays, we will promptly notify customers to keep them informed and provide updates as needed.​

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6. Local Pickup

  • Customers have the option to pick up their orders directly from our location at 101 Mill Rock Rd E, Old Saybrook, CT 06475 during regular business hours for added convenience.

FREQUENTLY ASKED QUESTIONS

1. Where do you deliver?

  • We provide shipping services to a variety of areas, including all of Connecticut, Westchester County in New York, Rhode Island, and Southeastern Massachusetts.

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2. How quickly are orders processed?

  • Once your payment is confirmed, we typically prepare and ship orders within one to two business days, as long as the items are in stock.

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3. How long will it take for my order to arrive with standard shipping?

  • Standard shipping generally takes about 3–5 business days after the order is processed. Larger orders over $1,000 qualify for free shipping, while smaller orders under $1,000 include a $75 flat-rate delivery fee.

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4. Can I get overnight delivery?

  • Yes, overnight delivery is an option for orders exceeding $7,500. A 2% fee is applied to prioritize processing and ensure the fastest possible delivery.

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5. What should I do if there’s damage or something missing from my order?

  • If you notice any damage to your order or missing items, inspect everything carefully when it arrives and let us know within 24 hours. That way, we can address the issue quickly.

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6. What happens if there’s a mistake with my shipping details?

  • If the shipping address provided is incorrect or incomplete, and the delivery fails, additional fees may apply to reschedule or re-ship the order. Please double-check your information before submitting your order.

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7. What should I do if my shipment is delayed?

  • Sometimes delays happen due to unexpected issues like bad weather, courier problems, or peak shipping periods. We’ll do our best to keep you updated and let you know if your shipment is running late.

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8. Can I pick up my order instead of having it delivered?

  • Yes, you can choose to collect your order directly from our location at 101 Mill Rock Rd E, Old Saybrook, CT 06475 during business hours. It’s a great option if you prefer to skip shipping altogether.

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9. Are there any factors that might affect delivery times?

  • Yes, certain things like your location, seasonal demand, or external conditions (like bad weather) might cause slight delays. We always recommend placing your order as early as possible to account for these variables.

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