RETURN & REFUND POLICY
At Crown Composite we take great pride in the quality of our products and are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, you may return or exchange it within 30 days, as long as you can provide proof of purchase, such as a receipt or order confirmation, and comply with the following guidelines:
Eligibility for returns
1. Timeframe:
-
Returns or exchanges are accepted within 30 days from the date of purchase.
2. Condition Requirements:
-
All items must be returned in their original condition, unused, unaltered, and in their original packaging.
-
Returns must include all accompanying materials, such as accessories, manuals, and tags.
-
Exclusions: Items that show signs of use, installation, alteration, damage, or missing components will not be eligible for return or exchange.
3. Proof of Purchase:
-
A valid proof of purchase, such as a receipt, order confirmation, or delivery invoice, is required to process any return or exchange.
Returns must include all accompanying materials, such as accessories, manuals, and tags.
-
Without proper documentation, returns or exchanges cannot be accepted.
4. Non-Returnable Items:
-
Custom or Special Orders: Any product with custom colors, dimensions, or specifications is non-returnable.
-
Final Sale or Clearance Items: Products purchased as clearance or marked as final sale are not eligible for return.
5. Shipping Responsibility:
-
Customers are responsible for return shipping costs unless the product is defective or damaged upon delivery.
FREQUENTLY ASKED QUESTIONS
1. What is the timeframe for returning or exchanging an item?
-
Returns or exchanges are accepted within 30 days from the date of purchase or delivery, depending on the method of receipt. Items returned outside this timeframe will not be eligible for a refund or exchange.
2. Can I return an item if I’ve opened the packaging or used it?
-
No, all items must be returned in their original condition, unused, unaltered, and in their original packaging. Items that show signs of use, damage, or are missing components will not be eligible for return or exchange.
3. Are custom or special-order items eligible for return?
-
No, custom orders, including items with personalized specifications such as custom colors, shapes, or dimensions, are non-returnable and non-refundable. We encourage you to carefully review your custom order details before finalizing your purchase.
4. What proof of purchase do I need to return an item?
-
A valid proof of purchase, such as a receipt, order confirmation, or delivery invoice, is required for all returns and exchanges. Without this documentation, we cannot process your request.
5. Who is responsible for the return shipping costs?
-
For non-defective items, customers are responsible for return shipping costs. However, if an item is defective or damaged upon delivery, we will cover the return shipping expenses and provide a prepaid shipping label.