DAMAGE AND DEFECT POLICY | CrownComposite

1. Inspection Upon Delivery:

Customers are required to carefully inspect all deliveries at the time of receipt to confirm that the order is complete and the products are in proper condition.
Customers must report any visible damage or missing items to us within 24 hours of delivery. Failure to notify us within this timeframe may result in the claim being denied.

2. Reporting Damaged or Defective Products:

To report damaged or defective products, customers must provide a description of the issue, clear photographs of the affected items and packaging, and proof of purchase (such as a receipt or order confirmation) within the required timeframe.
Reports must be submitted to our customer service team through support@crowncomposite.com for prompt assistance.

3. Resolution Option:

Once we verify the damage or defect, we will provide one of the following resolutions based on the situation

4. Non-Covered Situations:

Damage caused by improper handling, misuse, or incorrect installation after delivery.
Normal wear and tear or minor cosmetic issues that do not affect the functionality of the product.
Any issues reported outside the required timeframe of 24 hours from delivery.

5. Return of Damaged or Defective Items:

In some cases, we may request the damaged or defective item to be returned.
If a return is required, we will provide a prepaid shipping label or arrange for pickup at no cost to the customer.
Items must be securely packaged to avoid further damage during transit.

6. Customer Responsibility:

Customers are responsible for the proper care and storage of materials after delivery. Any damage caused by improper storage, such as warping, moisture exposure, or other related issues, will not be covered under this policy.

1. What should I do when my order is delivered?

It’s important to carefully check your order as soon as it arrives to ensure everything is correct and in good condition. If there are any problems, such as missing items or visible damage, you’ll need to let us know within 24 hours so we can assist you.

2. How do I report a problem with my order?

To report an issue with your order, please send us an email at support@crowncomposite.com within 24 hours. Include a description of the problem, photos of the damaged item(s) and packaging, and a copy of your receipt or order confirmation.

3. What solutions are offered if my product is damaged or defective?

Depending on the situation, we may offer the following options:

Replacement: A new item will be sent to you at no additional cost.
Partial Refund: For minor issues, a partial refund may be provided instead of a replacement.
Full Refund: If the problem cannot be resolved, we will issue a full refund.

4. Are there situations where I wouldn’t qualify for a claim?

Yes, there are some cases where claims won’t be approved, such as:

5. Will I need to return a damaged or defective product?

Sometimes, we may ask you to return the damaged or defective product. If this is required, we’ll provide a prepaid return label or arrange for pickup, and there will be no cost to you. Make sure the item is securely packaged to avoid further damage.

6. Can improper storage affect my claim?

Yes, once the materials are delivered, it’s your responsibility to store them properly. If items are damaged due to poor storage conditions—like exposure to moisture or improper stacking—these issues will not be covered under our policy.

7. How long do I have to notify you about a problem with my order?

You need to let us know about any issues, such as damage or missing items, within 24 hours of receiving your order. Claims made after this time may not be eligible for resolution.

8. How do I contact you for help with a damaged or defective product?

If you need assistance, you can reach our customer service team at support@crowncomposite.com. Be sure to include details about the issue, photos, and proof of purchase so we can resolve your claim quickly.

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