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PRIVACY POLICY

Last Updated: February 18, 2025

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At Crown Composite, your trust is everything to us. Whether you're visiting our website, exploring our product lines, or making a purchase through our e-commerce platform, we are fully committed to protecting your personal information and honoring your privacy.

This Privacy Policy outlines how we collect, use, store, share, and safeguard your information. It’s designed to be transparent, straightforward, and respectful—because earning your trust isn't just important to us, it's the foundation of how we do business.

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1. What We Collect:

  • ​We only collect the information necessary to provide you with exceptional service and a secure shopping experience. This includes your full name, email address, phone number, billing and shipping addresses, company name, and payment details (which are securely processed through trusted, PCI-compliant partners). We also collect order and transaction history, IP address, browser or device type, general location, and site usage data through cookies and similar technologies. We never collect sensitive personal data such as social security numbers, and we never store your full credit card details on our servers.

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2. How We Use Your Information:

  • We use your information solely to support and enhance your experience with Crown Composite. This includes fulfilling and delivering your orders, providing top-tier customer support, sending updates, invoices, and order confirmations, and customizing your shopping experience. We also use your information to improve our products, website, and service offerings, and to deliver relevant promotions but only if you’ve opted in to receive them. Additionally, we may use your information to comply with legal or regulatory obligations. Selling your information is not, and will never be, part of our business.

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3. Sharing Your Information:

  • ​At Crown Composite, we only share the minimum information necessary with trusted third-party service providers who help us fulfill orders, deliver products, and operate our website securely. This includes order-related details shared with payment processors and shipping carriers, and limited usage data with tools like Google Analytics to improve site performance. We do not share your payment information, physical location, or sensitive data with any third party. Your information is never sold, rented, or disclosed for advertising purposes. Every partner we work with is required to follow strict confidentiality and data protection protocols.​

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4. Cookies & Tracking Tools:

  • ​We use cookies and similar tracking technologies to make your experience on our website smoother, safer, and more personalized. Cookies help us keep your shopping cart and account secure, improve site performance and speed, and understand how visitors navigate our website so we can continue improving it. If you’ve opted in, cookies may also be used to show you relevant ads and offers based on your browsing behavior. You can choose to disable cookies at any time through your browser settings; however, some features—like keeping items in your cart or staying logged in—may not work properly without them.​

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5. Data Protection & Security:

  • ​At Crown Composite, we take the protection of your personal information seriously. Our website is secured with SSL encryption on all pages, ensuring that any data you enter is transmitted safely. We use trusted, secure payment gateways, and our systems are protected by firewalls and malware detection tools. Internally, access to customer data is strictly controlled and limited to authorized personnel only. We also perform regular security audits to stay ahead of potential threats. We go well beyond basic compliance—because your trust deserves nothing less than our highest standard of care.

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6. Policy Updates:

  • To keep you fully informed and protected, we may update this Privacy Policy from time to time as technology evolves, regulations change, or our business practices improve. Any updates will be posted clearly on this page, along with the most recent effective date. For significant changes that impact how your personal data is handled, we will notify you directly through email or a prominent notice on our website. We encourage you to review this policy periodically so you always know how your information is being used and protected.​

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7. Your Rights & Controls:

  • You are always in full control of your personal information, and we respect your right to privacy at every step. At any time, you have the ability to access or update your account details, unsubscribe from marketing communications, request the deletion of your account or personal data, or ask for clarity on how your information is being used. Your preferences and privacy choices matter to us, and we are committed to honoring them without delay or hassle. To exercise any of these rights, simply reach out to us at privacy@crowncomposite.com—we're here to help.

FREQUENTLY ASKED QUESTIONS

1. What kind of information does Crown Composite collect from me?

  • We collect only the information needed to serve you better and keep your shopping experience secure. This includes your name, email, phone number, shipping/billing address, and order history. We also use cookies to track basic website activity. We never collect sensitive personal data like social security numbers, and we do not store your full credit card details.

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2. How does Crown Composite use my personal information?

  • Your information is used strictly to fulfill your orders, provide excellent customer support, send confirmations and updates, improve our website, and—if you’ve opted in—share occasional promotions. We never use your data for anything unrelated to your experience with us.

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3. Does Crown Composite share my information with other companies?

  • We only share minimal, essential information with trusted service providers—like payment processors, shipping carriers, and analytics platforms—to fulfill your order and operate our website securely. We never share your payment details or physical location, and we never sell or rent your personal data.

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4. What are cookies, and how does Crown Composite use them?

  • Cookies are small files that help our site remember your preferences and activity. We use them to keep your cart secure, improve website speed and performance, and understand how visitors use our site. If you’ve opted in, cookies may also be used to show you relevant ads. You can disable cookies in your browser at any time, but some features might not work as expected.

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5. How does Crown Composite protect my information?

  • We take data protection seriously. Our website uses SSL encryption, secure payment integrations, firewalls, malware protection, and strict internal controls. We also conduct regular security audits to ensure your data is safe and handled with care beyond basic compliance.

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6. Can I access, update, or delete my personal data?

  • Yes—you're always in control. You can update your account details, unsubscribe from emails, request to delete your account or data, or ask how your data is being used. Just email us at privacy@crowncomposite.com, and our team will handle your request quickly and respectfully.

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7. Will this Privacy Policy ever change?

  • Yes—occasionally. As laws, technology, and our business evolve, we may update this Privacy Policy. Any updates will be clearly posted with the effective date. If any changes significantly affect how we handle your data, we’ll notify you directly.

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