TERMS & CONDITIONS
Last Updated: February 22, 2025
Welcome to Crown Composite. We appreciate your interest in our products and your trust in our company. These Terms and Conditions (“Terms”) are here to clearly outline how our website and services work so that your experience with us is smooth, secure, and transparent. By using our website or making a purchase, you agree to the following terms.
1. Ownership and Use of Site Content:
-
All content featured on this website—including images, text, product specifications, downloadable materials, and branding—is owned by CCWO and is protected by copyright, trademark, and intellectual property laws. You’re welcome to browse, download, or print content for personal or professional use related to your interest in our products. Any commercial use or reproduction without written consent is not permitted.
2. Product Information and Availability:
-
We aim to provide accurate, up-to-date product details, pricing, and availability. However, specifications and inventory may change, and we reserve the right to update information at any time. If an item becomes unavailable after an order is placed, we’ll reach out promptly to offer alternatives or a full refund.
3. Orders and Payment:
-
All online orders are subject to review and acceptance by Crown Composite. Once an order is confirmed and payment is processed, we begin fulfillment. In rare cases—such as pricing errors, suspected fraud, or inventory conflicts—we may need to adjust or cancel an order. If this happens, we’ll contact you directly to resolve the issue quickly and fairly.
4. Shipping and Delivery:
-
Our Shipping & Delivery Policy outlines current lead times and shipping methods. We partner with reliable carriers to ensure safe and timely delivery. Please note that shipping timelines may be affected by weather, logistics issues, or carrier delays outside of our control. Ownership of goods transfers to the buyer upon shipment.
5. Returns and Refunds:
-
If you're not satisfied with your purchase, we’re here to help. Please refer to our Return & Refund Policy for full details, including eligibility, timeframes, and return instructions. Our goal is to resolve any issues in a way that’s fair, fast, and transparent.
6. Warranty:
-
At Crown Composite, we proudly stand behind the quality and performance of every product we manufacture. Each of our product lines is backed by a specific Limited Warranty, tailored to its material type and intended use. These warranties clearly outline what is covered, the duration of coverage, and how to initiate a claim if needed. To review the warranty that applies to your specific product, please use the warranty links provided in the website footer. This ensures you're accessing the correct terms for your purchase.
7. User Accounts:
-
You may choose to create an account to streamline future purchases or track orders. You are responsible for maintaining the confidentiality of your login credentials. If you suspect unauthorized use of your account, please notify us right away so we can help secure it.
8. Limitation of Liability:
-
At Crown Composite, we are committed to providing high-quality products and accurate, reliable information. However, to the fullest extent permitted by law, we shall not be held liable for any indirect, incidental, special, or consequential damages that may arise from your use of our website or products. This includes, but is not limited to, loss of profits, business interruption, or data loss. In the unlikely event of an issue with a product or service, Crown Composite’s total liability will be limited strictly to the original purchase price of the item in question.
9. Indemnity:
-
By accessing and using this website, you agree to do so in a lawful and responsible manner, in line with these Terms and all applicable laws. If your use of the site results in any legal claims, liabilities, losses, or expenses against Crown Composite—such as through misuse, unauthorized activities, or violation of these Terms—you agree to indemnify and hold us harmless to the fullest extent permitted by law. This includes covering reasonable legal fees or costs incurred as a result of your actions.
10. Governing Law:
-
These Terms, and any disputes or claims arising from your use of this website or your relationship with Crown Composite, are governed by the laws of the State of Connecticut, without regard to conflict of law principles. Any legal actions will be handled exclusively in the appropriate state or federal courts located in Middlesex County, Connecticut, unless otherwise required by applicable law.
11. Updates to These Terms:
-
To ensure clarity and transparency, Crown Composite may occasionally update these Terms to reflect changes to our website, services, product offerings, or applicable policies. When updates are made, they will be posted on this page along with a clearly stated “Effective Date.” By continuing to use the website after any changes are published, you acknowledge and accept the updated Terms. We encourage visitors to review this section periodically to stay informed.